Shipping policy

 

At ProffiUSA we are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy carefully to understand our shipping processes, timeframes, and charges.

1. Order Processing:

• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

2. Same day Pick Up:

• We offer free same day pick up 
• Pick up orders will be processed in 1 hour

3. Shipping Rates and Delivery Estimates:

• Shipping charges for your order will be calculated and displayed at checkout.
• Delivery delays can occasionally occur due to unforeseen circumstances.

4. Shipping Locations:

• We currently ship to addresses within United States and internationally.
• Note: International shipping rates and delivery times may vary depending on the destination country and customs processes.

5. Shipping Confirmation and Order Tracking:

• Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number.
• You can track your order through the carrier’s website using the tracking number provided.

6. Shipping Restrictions:

• Some items may be restricted from shipping to certain locations due to regulatory constraints or carrier policies.
• We do not ship to P.O. boxes or APO/FPO addresses.

7. Damages and Lost Items:

• ProffiUSA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

8. International Shipping:

• We offer international shipping to many countries. Additional fees may apply for international shipments, including customs duties, taxes, and fees, which are the responsibility of the recipient.
• Delivery times for international shipments vary depending on the destination and customs processes.

9. Shipping Address Accuracy:

• Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

10. Contact Us: If you have any questions about our shipping policy or need assistance with your order, please contact us at:

Trade name: ProffiUsa

Phone number: 3023030303

Email: info@proffiusa.com

Physical address: 1800 South Brand Boulevard, 213, Glendale CA 91204, United States

Thank you for choosing ProffiUSA! We appreciate your business and are here to help with any shipping-related inquiries.